Decagon is building generative AI-powered customer support agents that can handle complex enterprise customer inquiries end-to-end. Founded by Ashwin Sreenivas and Jesse Zhang, both Stanford CS graduates who previously worked at Scale AI, the company helps enterprises automate customer service with AI agents that understand context, access knowledge bases, and take actions. Decagon's agents can resolve tickets, answer questions, and perform tasks across various enterprise systems. The company was featured on Forbes AI 50 2025 and has raised significant funding to expand its enterprise AI capabilities. Based in San Francisco, Decagon represents the next generation of AI-native customer experience platforms.
